FAQs

No, you can just turn up on the day and ‘pay on the door’. However, if you book in advance online, the price is slightly cheaper. Please note than online bookings need to be made at least 24 hours in advance. Some types of ticket cannot be purchased in advance, including the Disabled Concession rate and other discounted tickets such as Blue Light cards. Please see: https://www.tramway.co.uk/plan-your-visit/tickets/
You are still welcome to pay on arrival without pre-booking.

Yes, we consider ourselves dog friendly. We just ask that dogs are kept on leads everywhere onsite, and for the comfort of others, do not go into the main café or the indoor play area (unless a ‘service dog’). Dogs can go everywhere elsewhere including the ground floor of the ‘Red Lion’ pub, and all indoor exhibition areas. Dogs can even travel on the trams! (usually on the lower deck only).

We do not ask for any evidence such as a PIP or other documentation. We do not make any assessments or make any assumptions. Just ask on arrival and our Admissions staff will help you. You cannot pre-book or purchase online disabled concession rate tickets. One carer per disabled person is admitted free of charge.

Yes. Nearly all our special events are free for annual return ticket holders. The few exceptions are ‘Premium Events’. You can find these listed on our website: https://www.tramway.co.uk/whatson/

Our offices are open 9-5pm on weekdays and it is rare we can answer the phone at the weekends. If urgent, please email us on enquiry@tramway.co.uk or message us on Facebook Messenger but we may not be able to get back to you until the next working day.

Yes, but like all Heritage sites we have some areas that might be challenging. You can read more about this on our Accessibility Page.

Unfortunately, our Access Tram developed serious faults in 2024 and we are currently unable to run it. We are currently fundraising to convert another vehicle into a new access tram.
 You can find our more on our Accessibility Page.

Please keep your ticket safe for the duration of the validity of the ticket. We do not accept responsibility for the loss of 12 month tickets. We require proof of purchase in the form of a bank statement to re-issue your  ticket. We accept a photo of the purchased ticket as a digital copy. There is a £1.00 administration charge to re-issue a ticket.

Yes we do. This is roughly a 10% discount. You cannot pre-book tickets with a Blue Light card, so please purchase on arrival.  If you require actual prices in advance, please email enquiry@tramway.co.uk during weekdays.

No, we are not part of the National Trust. We are a registered charity (charity no. 313615) and an independent museum.

No, for various reasons, we are resting this event for at least one season. We will not be offering this event in 2025. We do have a lot of other events including a 1950s event. Please see the list: https://www.tramway.co.uk/whatson/list

No. It is potentially dangerous onsite during the winter as we engage in winter maintenance and undertake larger infrastructure projects and the like on the track, overhead and elsewhere, including the woodland area. It would not be safe to open it during winter. In addition, this year we are working on our cafe structures and parts of that will be closed off as a construction site.